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Apprenticeships in Luton

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If you'd like to talk to someone about whether an apprenticeship is the right thing for you, or to explore other options, please come into Youth Advice Luton.

Apprenticeships are available to 16-24 year olds who have left full time education.


First Line Support IT Apprentice - Computacenter

Date added: 23/05/14 Ref no: 3692728

Level: Study towards a Level 3 Diploma (equivalent to two A-Levels); CISCO IT Essentials; Microsoft Certified Technical Specialist; CompTIA A+; Functional Skills in Literacy and Numeracy (if you do not have grade C or above in GCSE English and maths).

Location: Milton Keynes

Duties: Taking calls on an IT helpdesk; resolving IT issues over the phone or via remote suppor; escalating calls to second line suport when required; managing calls assigned to you through completion/close down of call to the customers satisfaction; arranging for engineers to attend site.

Qualifications required: 5 GCSEs at grade C or above, including maths, English and ICT. Equivalent qualifications at Level 2 will also be accepted. If you do not have English and maths at Grade C but are willing to work towards your functional skills alongside the Apprenticeship then we want to hear from you. Please contact if you unsure as to whether your qualifications are suitable. The applicant must have good communication skills (Clear and confident on the phone). Must have a strong interest in IT. Must have the ability to provide good customer service (no experience necessary but the right attitude is important).

Weekly wage: £2.65 per hour

Closing date: 30/09/14

How to apply: To apply for this Apprenticeship, please come in to Youth Advice Luton.

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